EASY RETURN
Not satisfied with your product? We are sorry about that, but we have a good news: you can easily return it within 30 days to InCaseOf™.
We are particularly attentive to the needs and expectations of our customers. We hope you are always satisfied with your purchases, but what if you don’t like the goods? No problem, you can decide to return the item to us, without giving any motivation, within 14 calendar days.
How to proceed
Write to hello@incaseof.art or through our contact form informing us that you wish to return the goods, giving us your order number.
Include your name and surname/order number in the package so that we can recognise you.
Send the return to: InCaseOf – Viale Cavallotti 23 / 35141 Padova (Italy) by courier and in the way you prefer.
Refund
Once we receive your return we will immediately refund you on Paypal.
Replacement
There is no exchange policy at this time
Shipment
You can send the return to us with any courier you want to use, the return shipping costs are at your charge.
Validity and invalidity of return
The product must be returned to us and must reach InCaseOf, within 14 days from the date of the order, perfectly intact, unused, in its original packaging with label, just as you received it. Upon its arrival at our warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the returned items show signs of wear and tear and use, they will not be refunded and the products will be shipped back to you.
Cases in which the right of withdrawal lapses
• return after 14 days from the date of receipt;
• even partial use of the product;
• lack of outer wrapping and/or original packaging and tag;
• opening of packaging/packaging that affects the use of the product;
• absence of integral elements of the product;
• customers requesting an invoice who purchase with a VAT number cannot exercise the right of withdrawal.